Servicing FAQ

There are a few common things to be mindful of when it comes to any coffee machine.

Australia is home to some pretty spectacular storms. And while we enjoy watching the lighting light up the sky as much as the next person, lightning strikes and power surges are your coffee machines enemy number one. A good quality power board with overload shut down protects your investment in most instances.

This is one for our fully automatic clients. We get it. The clock is ticking ever closer to home time and the last thing anyone feels like doing is cleaning the coffee machine at the end of the day. And you may get away with being a bit lax for a day, maybe even two… it won’t take long though before you start noticing one (or more) of the following issues:

  • Your cups are overfilling
  • Your cups are underfilling
  • The coffee has gone super hot
  • The coffee is cold
  • The milk is sputtering
  • You’ve got plenty of steam, but there’s no milk

It might seem strange (especially when we’re talking about things being at the opposite end of the spectrum) but all of the above are signs that something has been missed or not completed in the manufacturer’s required clean. Sadly, cleaning issues are not covered in the warranty of the machine, so we encourage you to take those extra few minutes to run through the daily and/or weekly maintenance requirements. It’ll save you (and your coffee loving office) the disappointment of a machine struggling to produce cafe quality coffee.

Depending on the issue, you may need to switch the machine off. In the majority of cases though (especially where you have a 2,3 or 4 group machine) you will have a group head that is still working, so you’ll be able to continue trading while you lodge a fault.

Depending on the issue, you may need to switch the machine off at the machine and at the powerpoint. Please rely on your own company OHS requirements in making this judgement.

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